NAMES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names of all persons travelling. If TBA (to be announced) or another abbreviation has been entered as the guest's name, the provider may reject the booking. The names of all persons travelling must be entered and the First name should be followed by the Family name.
It is the responsibility of all Action Hopper clients to ensure they have entered a correct e-mail address. If our e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e-mail and clicking on the 'not spam' or 'this is not spam' button.
PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Action Hopper reserve the right to update service rates displayed on the website depending on any market fluctuations.
Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
Rates include applicable taxes. Tourist/local/city taxes which generally include the use of local services may not be included. These taxes need to be paid at the destination by the clients.
CREDIT CARD STATEMENTS
Our company name will appear as Action Hopper on the credit card statement of the credit card used to make the booking.
Action Hopper reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate service.
PAYMENTS AND RATES
The card payments and billing services are processed by Paytrek Ödeme Kuruluşu Hizmetleri A.Ş. incorporated in the Turkiye with registered address YTÜ Davutpaşa Kampüsü Çiftehavuzlar Mahallesi Eski Londra Asfaltı Caddesi 151/1E D2 Blok Kat:2 No:203 Esenler / İSTANBUL
RESORT AND INTERNATIONAL TRANSACTION FEES
The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Capital One not only doesn't impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Action Hopper and that Action Hopper cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer.
CANCELLATION AND AMENDMENT
We prefer that all cancellations and amendments are made on the Action Hopper website. Alternatively you can contact the Action Hopper Reservation Team via e-mail or fax before the cancellation deadline for that specific booking. We do not accept cancellations or amendments over the telephone.
Action Hopper will not be bound by nor responsible for any changes and cancellations made directly with the providers.
It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook the service with new details.
Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.
During special event periods, certain dates and early bird type bookings, the provider may pass on a different cancellation policy of which you will be informed as soon as Action Hopper is notified.
In certain cases, name changes are nor permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.
Action Hopper may apply service fee up to 20% of total amount for cancellation of booking.
PROOF OF ID
To protect your Action Hopper account - When a booking has been made by a 3rd party Action Hopper reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form.
This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.
ON REQUEST RESERVATIONS
The services with “REQUEST” button and bookings with On Request Processing status means that the service does not have any available allotment, however Action Hopper will contact the provider to request extra space. Kindly be informed that in very rare occasions, the availability at the service might change until the time you complete your booking and the final status might turn to On Request Processing. In these cases, please do not attempt to book the same hotel again. You will be informed within 24 hours if your booking has been confirmed or rejected. If the service could be confirmed at a different rate, you will be advised. Please bear in mind that the confirmation may not be guaranteed and the providers have the right to reject ON REQUEST bookings.
Any complaint which cannot be resolved at the destination must be notified to us by logging into your Action Hopper system and selecting the message category 'Complaint'. All complaints must be notified to us within 7 days of the check out date.
A copy of the complaint must be also be submitted to and signed by the local provider's manager. Complaints relating to hotel services will be forwarded by Action Hopper to the relevant party.
Response times do vary from between 5-20 working days depending upon the nature of the query in question.
GENERAL TERMS AND CONDITIONS
Telephone calls to Action Hopper may be recorded to enable us to monitor and improve our services.
Action Hopper shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.
The climate differences and energy saving rules of different countries might affect the heating/cooling systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Action Hopper is not liable for the practices of the provider regarding to these issues.
TRANSFERS, DAILY TOURS, PACKAGE TOURS, SHORE EXCURSIONS, CRUISES, ACTIVITIES
The terms and conditions of each product is shown at the details section of the relevant service. We highly recommend you to read the conditions section before you book.
We highly recommend you to buy travel insurance to cover your loss incase of any cancellation done within deadline which will occur with no-show as there will not be any refund will be provided by Action Hopper. If you have an insurance policy and if the amount you have paid is within no-show rules, please contact us to get letter for your insurance company to get your refund from insurance.
When the client has completed the booking online, they must check and make sure all the details on the pre paid service voucher are correct.
Use of the actionhoppercom website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but contact us for clarification.
MISCELLANEOUS This Agreement shall be governed by the laws of the state of Turkey and the competent courts in İstanbul shall have exclusive jurisdiction in all matters pertaining to this Agreement. It is unauthorized to use the Website in any jurisdiction that does not give effect to all provisions, including this one, of this User Agreement.